Refund & Warranty Policy
If a plan stops working during its warranty period, we fix it or replace it. If we cannot, we refund you. This page explains exactly how.
Our promise in 3 steps
- Report the issueSend your order number and a screenshot of the error to WhatsApp support.
- Fix or replacementWe fix the account or provide a replacement, usually within 10–30 minutes.
- Refund if we can'tIf we cannot fix or replace it, we refund the remaining value of your plan.
Before activation
If we cannot deliver the plan you paid for (for example, it is out of stock or the confirmed terms cannot be met), you receive a full refund to the account you paid from.
After activation
Each plan shows its warranty period on the catalog and on its tool page. During that period, support works first to restore access. When a fix or replacement is not possible, we issue a pro-rata refund for the unused part of the plan.
Not covered
- Changing the password, email or settings of a shared account.
- Sharing login details with other people.
- Breaking the tool's own terms of use (for example spam or abuse).
- Change of mind after the plan has been activated.
- Issues reported after the warranty period has ended.
How to request a refund
Message WhatsApp support with your order number, payment screenshot and the problem. Refunds are sent to the same wallet or bank account you paid from. See also our delivery policy and terms & conditions.